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Hospitality

The roster changes — and everyone knows the same evening

Three people at lunch, eight in the evening, twice that at the weekend. Part-time, casual staff and full-time side by side, and the plan rarely stands unchanged for two weeks. That is why planning, time tracking and information are the same program here.

  • Spread the duties, with the planned hours per person in view
  • Shift patterns for rolling duty sequences, up to twelve weeks long
  • Changes reach the workforce with a read receipt
  • Everyone sees their own shifts in the mobile app
  • Part-time, full-time and casual staff without fixed hours side by side
  • 2.90 € per employee and month, cancellable monthly
In the service

What throws the plan every week

Three things that cost more time in hospitality than the planning itself.

No two duties are alike

Early, late, split, Friday and Saturday only. Maintained in a spreadsheet, the same patterns get drawn by hand again every month.

The shift planning chapter

The change at ten in the evening

Someone drops out, the plan gets turned around — and then the phone chain begins. The next lunchtime somebody still turns up at the wrong time.

The messages chapter

Part-time alongside full-time

20 hours, 30 hours, and casual staff on call with no fixed hours at all. At the end of the month each should get one figure nobody has to argue about.

The working time models chapter
With ITN-Zeiterfassung

Plan, change, reach everyone — in one place

The plan is made in the grid, the change goes out as a message, and the time tracking works with what was actually done.

The „Schichtgruppen“ (shift groups) card: the group „Produktion“ (production) expanded with three shifts, each with start, tolerance, recognition window, planned time and premiums, and the member lists below.
A shift consists of a long name and a short name, a start time, a tolerance and a colour, optionally with a planned end and premiums of its own — created once, then only assigned. The interface is in German.
Day view with the planned shift and the time actually clocked side by side.
Plan and reality side by side — the calculation follows the shift actually worked.
Messages sent, with read status: „1 von 3 gelesen“ (1 of 3 read) and, per recipient, read or not yet read, alongside „Zurückziehen“ (withdraw).
After a change it says who has read it. The interface is in German.
Graphical leave planning for a group over one month, with leave, sickness and other absences in colour.
Leave and days off sit in the same picture as the duties.
Section of the shift planning: the „geplant / Ziel“ (planned / target) column with 152:00 / 168:00, 168:00 / 168:00 and 120:00 / 168:00 beside the names, early and late shifts alternating weekly on the right.
„planned / target“ beside every name: how many hours are already rostered and what the month's target is. The interface is in German.
„Meine Schichten“ (my shifts) in the mobile app: one line per day with colour, date, shift and time from–to, and below them „Geplant in diesem Monat: 168:00 Std.“ (planned this month: 168:00 hrs).
„Meine Schichten“ — everyone sees their duties from–to and their own planned hours.
A message marked important, opening as a window when the app starts.
Important messages open on start and close only on acknowledgement.
Clock-in screen of the mobile app with the buttons for arriving and leaving.
Clocking in on your own phone or on the tablet in the house.
Create duties once, then spread them

A shift consists of a long name and a short name, a start time, a tolerance and a colour. In the monthly grid it is only assigned after that — across several days or several people at once.

The planned hours in view

If a shift carries a planned end, with a planned break if you wish, the planning shows „geplant / Ziel“ (planned / target) beside every name, such as „152:00 / 168:00“. While spreading the duties you see who already has their hours and who still needs shifts — especially useful with a lot of part-time staff. Target hours and clocked time are not affected.

A pattern instead of handiwork

For rolling duties every employee gets a shift pattern: a weekly grid over up to twelve weeks that then repeats. The automatic pre-fill builds the month from it — after a preview, and individual days stay overridable.

Everyone sees their own duties

The mobile app has a tile for it: per day the shift with its time from–to, and below that the month's own planned hours. That puts everyone's own shifts on their phone — no notice board, no asking. For the board itself the program supplies three landscape PDFs with a colour key: the grid alone, the grid with staffing levels, or the cover alone.

Short notice reaches the workforce

A message goes to one person, a department or everyone — into the app and, if you wish, also as an email through your own mail server. Marked important, it opens as a window the next time the app starts and closes only on acknowledgement. Afterwards you can read off who has seen it.

Everyone with their own target

Working time models apply per person: daily target, break rule and premiums. For casual staff without fixed hours there are two routes: a model in which all hours worked count, or one with a target of 0:00 and an absence value on the usual working days. Part-time, casual and full-time run side by side in the same plan and are still calculated separately.

Premiums and allowances on the shift

Premiums such as a late premium or a flat-rate allowance per shift can be attached directly to the duty. They apply on every day with that shift, on top of the premiums from the person's working time model. The reports show a flat-rate allowance as count × amount, the payroll summary with count and total; it does not go into the DATEV file.

What was worked is what counts

In the day view the plan and the clock-ins sit side by side. Whoever takes the late shift after being rostered for the early one is calculated as a late shift — and the difference stays visible.

More on this: shift planning · staff messages · leave and absences · multi-site businesses · feature reference

Step by step in the manual (in German): shift plans · messages.

Questions and answers

Frequently asked questions from hospitality

How do I set up changing duties?

Each shift is created once with a long name and a short name, a start time, a tolerance and a colour. After that you spread it across the monthly grid — over several days or several people. The colour is what identifies the shift later in the grid and on the printed plan.

Are there recurring duty sequences?

Yes, through the shift pattern under Time tracking → Shift planning → Assignments. Each employee has a weekly grid there from Monday to Sunday plus a column of its own for public holidays; the cycle runs over up to twelve weeks and then repeats. „Automatisch vorbelegen“ (pre-fill automatically) turns it into the monthly plan, optionally for one to three months, and shows in a preview beforehand what will be set and where it does not fit.

How do people learn about a short-notice change?

Through a message to those affected or to everyone. It appears in the app and, if you wish, also arrives as an email through your own mail server. Marked important, it opens as a window the next time the app starts and closes only on acknowledgement. In the overview you see who has read it.

Do staff see their plan on their phone?

Yes. The mobile app has a tile showing their own shifts: per day the shift, with its time from–to where a planned end is set, and below that „Geplant in diesem Monat“ (planned this month) with the total of their own planned hours. For the notice board there is also the monthly grid as a landscape PDF with a colour key, in three cuts: the grid alone, the grid with staffing levels, or the cover alone without names.

Can we see while planning who already has their hours?

Yes, as soon as your shifts carry a planned end (a planned break is optional). Every name then shows „geplant / Ziel“ (planned / target) — the hours rostered in the month beside the target from the working time model, or beside the monthly goal where days are chosen freely. Leave and sickness already credited are taken into account, and the planning shows what is still to be rostered. It is planning alone: what counts is still what is clocked.

How are part-time and casual staff settled?

Through their own working time models. Each person gets their daily target, their break rule and their premiums; all of them sit in the same plan and are still calculated separately. Casual staff without fixed hours can be set up in two ways: with the „Alle gearbeiteten Stunden zählen“ (all hours worked count) model every recorded hour counts, there is no leave, and sickness can be entered as a record. With a model that has a target per weekday of 0:00 and an absence value on the usual working days, leave and sickness on those days credit the value entered. Whether and to what extent casual staff receive leave and sick pay is for your payroll office to settle.

Can allowances be tied to a particular duty?

Yes. Premiums from the catalogue can be attached directly to a shift, such as a late premium from 20:00 to 22:00. They apply on every day with that shift, on top of the premiums of the working time model and on public holidays too. Instead of a percentage, a fixed amount per shift is possible as well, say €20.00: the reports show it as „5 × 20,00 € = 100,00 €“, the payroll summary with count and total. This flat-rate allowance does not go into the DATEV file; your payroll office transfers it from the payroll summary.

What happens to leave and sickness in the roster?

Absences are drawn graphically across the days and appear in the same picture as the duties. Requests run digitally via the line manager, so that the plan and the absence match.

What does it cost for a hospitality business?

2.90 € per employee and month plus VAT, with no minimum term and cancellable monthly. Shift planning, leave management, staff messages, the mobile app and the DATEV export are included.

Enquiry

What does your roster look like?

Tell us how many people you roster and which duties there are. We will rebuild one week of it and show you how it connects to the time tracking.

Send us your enquiry by email

The button below opens your mail programme with a prepared draft that already lists the details we need in order to quote. Prefer to talk? Give us a call.

Or simply write to info@itn-network.de. Please do not send us credentials or any of your employees' time records — figures are enough for a quote.

Roster and working time in the same program

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